Biography

Passionate about the driving process and strategic innovation and assisting organizations with adapting to change and improving daily process management, Dr. Suzana Espindola graduated from her doctoral studies in project and construction management at U.B.C., focusing on Sustainable Development Management in the construction industry. Over the last 20 years, Dr. Espindola has committed her career to research and develop management and quality processes, obtaining her B.B.A., M.B.A., and M.Sc. in Production Engineering, focusing on indicators of performance, process, and people management.

Research Interests

Process Management Key Performance Indicator (KPI) Project Management Sustainable Development Management Sustainable Development Indicators Standardization and Frameworks Performance Analysis/Management

Courses

CIVL 425 Case Studies of Construction Methods

CIVL 521 Construction Methods and Performance

Awards & Recognitions

2020 BCCR Student Bursary Awardees

2020 SBC Student Bursary Awardees – Sustainable Buildings Canada

Publications

The Standardization of administrative processes: a case study using continuous improvement tool https://doaj.org/article/1f374292afa44059a586ea2bb70efa18

A framework for sustainable development management in the construction industry (Ph.D. Thesis) https://open.library.ubc.ca/soa/cIRcle/collections/ubctheses/24/items/1.0396164

Padronização de processos administrativos para melhoria contínua em uma empresa de serviços https://repositorio.ufpe.br/handle/123456789/5962

2019 Journal Paper – “Standardization of Administrative Processes: a Case Study Using Continuous Improvement Tool” – Brazilian Journal of Operations & Production Management https://bjopm.emnuvens.com.br/bjopm/article/view/823

2018 Conference Paper and Presenter – First International Conference on New Horizons in Green Civil Engineering (NHICE-02), Victoria https://onlineacademiccommunity.uvic.ca/nhice/wp-content/uploads/sites/2382/2019/02/Proceedings_22Feb2019.pdf